Refund and transfer policy

We refund a Summit ticket in full until 24 hours before that Summit begins. Seats released inside that final day cannot be offered to the waitlist or removed from venue counts, so refunds end at that point and transfers become the remedy. The exact cutoff for a Summit is stated in the ticket confirmation email for it.

Requests received before the cutoff receive a full refund of the ticket price. Requests received after that time are not refundable, and you may transfer your seat under the transfer terms below. Refunds are issued to the original payment method. We do not deduct processing fees. Refunds usually appear within five to ten business days after we confirm them.

Guest passes follow the same terms as the ticket they were purchased with, and they are refunded with the ticket when the ticket is refunded. A guest pass may be moved to a different guest of the same attendee at any time by writing to us. Guest passes cannot be transferred to anyone other than a guest of the ticket holder.

The ticket portion of a combined purchase follows the Summit ticket terms. If you cancel your ticket before the cutoff, you may also cancel the membership portion for a full refund, or you may keep your membership for the year. After the cutoff, membership continues for the paid year, and you can set it to end at the close of that year from your account.

A membership purchased on its own is refundable in full if you write to us within 14 days of purchase. A founding membership is refunded at the amount that was paid for it. A renewal charge is refundable in full if you write to us within 14 days after the renewal date. Outside those windows, membership fees are not refunded. You may cancel at any time from your account, and your membership stays active until the end of the paid year. Membership does not include a seat at a Summit.

You may transfer your seat to another person at no charge at any time before the Summit begins. Every seat at a Summit is by invitation, so every substitute must be approved by the hosts before the transfer is final, and we review substitutes the same way we review invitation requests. A transferred seat carries the same ticket type and any guest passes. Membership is personal and stays with the original purchaser. Inside the final 24 hours we will do what the venues allow, and a substitute may need to check in under the original name.

If we cancel the Summit, we refund everything you paid for it in full, including guest passes, and we refund the membership portion of a combined purchase if you ask us to cancel the membership as well. If we change the dates or move the Summit out of Savannah, you may request a full refund within ten days of our notice. We are not responsible for travel, lodging, or other costs you incur.

Savannah is a coastal city with a hurricane season. If weather, a government order, or another event outside our control prevents a Summit from proceeding as planned, we will reschedule when we can. If you cannot attend on the new dates, you may request a full refund within ten days of the rescheduling notice.

Seats that are not used are not refunded. Leaving early or missing part of the program does not entitle you to a partial refund. If we remove someone from a Summit, or end a membership, for conduct that breaks the member commitments published on the membership page, no refund is issued.

Write to info@landoperatorsalliance.org from the email address used at purchase. Include your name and, for a transfer, the name and email address of the proposed substitute. The time we receive your email determines which terms apply. We confirm every request within three business days. If you have a concern about a charge, please write to us before contacting your card issuer. We resolve refund questions directly, and we treat disputes filed without contacting us as requests to be handled under this policy.

This policy is governed by the laws of the State of Georgia.